Terms & Conditions

OE Partners Training Client Terms and Conditions



The OE Partners offer value for money and great results for our clients. Our broad range of services are delivered internationally by facilitators that are not only experts practicing in their field but also approved by the relevant examining body. Our content and capability practice has evolved over years to incorporate the latest Best Practice standards and thinking.

When registering or booking a course please ensure to include all your contact details. We will provide an email acknowledgement of your booking.
If you have any questions please do not hesitate to call 1800 874 167 or email info@oepartners.com.au



All fees are + GST at 10%. The fee stated covers the time required to perform the stated tasks. Any additional tasks required will be charged at an agreed fee prior to commencement.



For public and in-house training, Bookings will only be secured upon receipt of full payment or where a Company Purchase Order is supplied. Payment is due at time of course booking or within 7 days of invoice date.

Where payment is not received by course start date then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full.

Payment can be made by credit card, debit card, or direct funds transfer. For further information please call 1800 874 167 or email info@oepartners.com.au

If a purchase order is provided. The purchase order represents a legal offer to confirm the booking and buy the products or services.
The OE Partners reserves the right to change prices from time to time due to market conditions.



All payments made by Visa and MasterCard are subject to a 2% surcharge. All payments made by AMEX are subject to a 3% surcharge. This is unfortunately due to the additional Merchant fees OE Partners are charged for processing the payment.



In-house training bookings cannot be confirmed until payment or a purchase order is received. Public training workshop bookings cannot be confirmed until payment or a purchase order is received. Payment is due at time of course booking or within 7 days of invoice date.



Each party will keep confidential and not disclose or make public the Confidential Information of the other party without the prior written consent of the other party.



Proposals are valid for a period of 20 (twenty) days from the date issued



OE Partners intellectual property is one of the foundations of our business and consequently: The material used for consulting engagements or education workshops when owned or created by OE Partners, remains the property of OE Partners. No part of any OE Partners documentation, training manual, courseware or methodology may be reproduced in any form, stored in any retrieval system, transmitted or distributed in any form or by any means; electronic, mechanical photocopying, recording or otherwise without the express written permission of OE Partners

Where there is an integration of OE Partners and Client intellectual property.

a) Pre-contract intellectual property (materials created or owned by OE Partners prior to formal client engagement): Materials used for consulting engagements or education workshops that are owned or created by OE Partners (for example standard training materials and methodologies) is intellectual property owned by OE Partners and remains so at all times.

Pre contract material, content, information or process that contains specific client owned content is regarded as the clients’ Intellectual Property and respected accordingly.

b) Post-contract intellectual property (materials created for the client during the engagement that may be paid for by the client): In respect of any articles, documents, reports, designs, layouts, photographs or any material whatsoever prepared, created, written or otherwise is shared intellectual property between the client and OE Partners unless otherwise agreed in writing. This does not include any Pre-contract intellectual property of either party.



OE Partners will provide a full refund less 10% administration fee for cancellations of assignments, workshops and courses where adequate notice of no less than 14 days is provided in writing. Transfers to alternate dates with notice in writing of no less than 14 days will be accommodated where possible at no charge. Substitutions can be accommodated with less than 14 days notice and will incur a 10% administration fee. Cancellations with less than 14 days notice will be at full cost. No transfers or refunds are permitted within 14 days of course commencement date; however the provision of a substitute attendee is permitted and is subject to a 10% administration fee.

Cancellations, refunds, transfers and alternate date changes are not available on special offers and discounted courses.

Non-attendance is deemed as cancellation without notice and payment in full is due.

All orders placed through the company website are non-cancellable and non-refundable.

Re-sellers are required to make payment in full and upfront before any booking is confirmed.

The OE Partners reserves the right to cancel or reschedule any course. We will endeavour to avoid changes of this nature, if however a change is necessary we will advise the customer as soon as the change is known and we will work with you to reschedule a suitable date or agree an amicable outcome.



Discounts cannot be used in conjunction with other special offers at OE Partners.



In the case that the customer wishes to defer the examination / workshop upon commencement of the workshop to a later date, they will be subject to a reschedule fee of $500 and must reschedule within 6 months of the original exam date. 24 hours’ notice must be given in advance of the original exam time. We do not allow the deferral of Foundation examinations.



In the case where a refund is made to the customer by OE Partners, the refund may take up to 30 working days to be processed.



Personal belongings are the sole responsibility of the participant. The OE Partners accepts no responsibility for loss or damage.



If you wish to make a complaint, please contact us as soon as possible after the event that has caused you concern. We will provide you with a Complaints and Appeals Form which we request you complete. We will investigate and respond to the complaint within 14 working days.



OE Partners endeavour to satisfy the requirements of their clients. In the unlikely event of any claim, action or demand made against OE Partners, OE Partners liability will be capped at the total amount of fees received from the client pertaining to the work in any consecutive 2-month period.



The Customer undertakes to not entice away or endeavour to entice away from OE Partners any employee or contractor of OE Partners within 1 year of completing any work carried out unless otherwise agreed in writing by both parties. The Customer acknowledges that the prohibition and restriction contained in this clause are reasonable in the circumstances and necessary to protect the business of OE Partners.



If any provision of these terms is held to be invalid, all the other provisions of these terms will remain in full force and effect.



These terms supersede all prior agreements, arrangements and undertakings between the parties and constitute the entire agreement between the parties in relation to the Services.



By instructing OE Partners to commence work or by attending a OE Partners course (regardless of the booking process/method) you are accepting the above terms.