Organisations can only show improvements when they recognise where they’re going wrong and consistently look for ways to solve their problems.
For many companies seeking excellence, this means building a stronger problem-solving culture. When done well this enables a dramatic shift in culture which then delivers a massive shift in performance. However its something that begins at the top and trickles down to the rest of the team.
Harvard research found that teams are better and quicker at solving problems when they’re cognitively diverse. In other words, teams that demonstrate a blend of skills like discipline, collaboration and the ability to invent new approaches, are most successful.
Unlocking your team’s capacity to solve problems begins with you, the leader. The core factor is to create an environment that is psychologically safe. Psychological safety is the understanding that one is free to voice their beliefs, ideas or concerns without the fear of being humiliated or “shut down”. If this doesn’t exist, a smaller percentage of the team will feel confident enough to contribute and defensive behaviour sets in.
Proven Tips To Build A Problem-solving Culture
While working in teams, a proactive approach to problem-solving can solve issues further down the line. Here are some proven tips to build a problem-solving culture:
Be Open to Talking About Problems
The most successful teams view problems with a kind of curiosity, rather than avoidance. The ability to recognise and admit that there’s a problem - without judgement or blame - is the only way to bring them out into the open for the entire team to discuss.
Leaders that point the finger rather than concentrating on finding the root of the problem are building an uncomfortable environment that is averse to discussing issues .
Focus on the "How" not the "Who" to foster a problem-solving culture.
A culture that embraces continuous improvement regularly identifies problems and seeks out the root cause, and understands the importance of communication, transparency and ongoing training.
Don’t Ignore the Smaller Problems
Larger organisations tend to prioritise the large problems in front of them, such as outsourcing processes or implementing new software. That’s important, but progressive businesses cannot ignore the smaller problems, either.
It’s these everyday problems that are often more critical to the effective running of an organisation. Well-oiled processes and the ability to be flexible when things don’t go to plan aid businesses in adding value to customers. Staying abreast of this requires systematic methods that are regularly checked, to bring small problems to light.
For this to happen, leaders need to step away from a “command and control” leadership style and move towards transformational leadership that fosters open communication. Integrate problem-solving behaviour into every level, so it becomes a key part of your culture and provides long-term benefits.
The Right Behavioural Qualities
Would you describe your culture as curious, progressive, and nurturing, or hierarchical and conforming?
A culture that fosters curiosity, openness, and empowerment is essential for long-term problem-solving success.
Leaders play a critical role in shaping this culture by demonstrating resilience—embracing challenges and reframing setbacks as opportunities for growth. By encouraging teams to take calculated risks without fear of blame, leaders build confidence and foster a mindset of continuous improvement.
When teams are empowered to voice problems and propose solutions, it not only drives innovation but also boosts overall morale. Problem-solving becomes a daily, recognized, and integral part of your company’s culture, creating a lasting foundation for progress.
For more leadership tips and ways to nurture a problem-solving culture, get in touch with OE Partners
